terms & conditions


The Green Cruachan Bed & Breakfast

Thank you for choosing The Green Cruachan. We are looking forward to welcoming you into our family home. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

 

Rates & Breakfast

The price includes accommodation and a continental, vegetarian breakfast. We endeavour to seek out the very best of local produce whenever possible and we use large free range eggs. We serve breakfast between 08.00 and 09.00h.

 

Booking Confirmation & Deposit:

On acceptance of the booking, we will require either a deposit of 50% of the total amount due or credit card details. We will not make a charge against your credit card unless you cancel, see our “Cancellation of your booking” chapter for the cancellation charges. The amount due can be paid when you leave our Bed & Breakfast. All bookings will be confirmed by email. 

 

Cancellation of your Booking

Due to our size (only 4 rooms) and the personal attention we offer our guests, cancellations affect us greatly. Your credit card details or deposit is your commitment to us that you are reserving this room and our commitment to you that your room will be waiting for you upon your arrival.

 

Please be sure that you have read and understand our cancellation policy.

  • Within 28 days of arrival, 50% of all nights will be charged.
  • Within 14 days of arrival or in case of “no show”, we will charge the full amount.

We strongly advise guests to take out holiday insurance to protect themselves should this happen. In the event of such a circumstance we will provide all the relevant paperwork for your insurance company to claim back any monies lost.

 

Payment

Payment due should be made when you leave by either cash, credit or debit card. All credit card transactions are secure and no data collected is offered to third parties for any reason. All transactions comply to the relevant legal requirements at the time of the transaction.

 

Non-availability of Accommodation

We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to find you alternative accommodation, if we were unable to find suitable accommodation our liability would not extend beyond this point.

 

Acceptance of Dogs & Children

Our twin room on the ground floor and our lounge will be dog friendly next year, so we can not accommodate dogs this year. Sorry, we do not accommodate children under the age of 18.

 

Arrival

Your accommodation will be available from 16.00h on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. However, you may drop off your bags and collect your room keys at an earlier time by prior arrangement.

It is much appreciated if you will notify us of your estimated time of arrival (a telephone call on the day before or morning of arrival is fine).

 

Late arrival procedure

Please ensure you contact us if you will be arriving later than 20.00h, and inform us of  your new estimated time of arrival. We do not normally accept guests after 23.00h.

 

Room Vacation

We respectfully remind guests that The Green Cruachan Bed & Breakfast offers bed and breakfast and is NOT a hotel, therefore:

Please vacate your room by 10.00h, unless otherwise arranged. 

 

Eating in your room

Eating take away meals in rooms is not allowed as they can leave smells and can cause staining if the food comes into contact with bedding or carpets. We are happy to offer you a plate and cutlery to eat in our cosy lounge .

 

Smoking

In accordance with Scottish Law there is a no smoking policy in force at The Green Cruachan. Smoking in the garden is acceptable but please refrain from smoking close to the building.

There is a fire alarm system in operation and if this is set off by guests smoking anywhere in the house you will be asked to vacate the premises and forfeit any monies paid, this is non-negotiable.

 

Damages and Breakages

Please take care when staying in our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask you to report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant. 

 

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

 

Links to Other Websites

As a convenience to you, The Green Cruachan Bed & Breakfast makes every effort to ensure that the hypertext links from this website to other websites operated by other entities are relevant and provide useful information.

 

If you access any of these linked websites, you will leave the The Green Cruachan’s website and you do so at your own risk: it is for you to take any necessary measures to guard against viruses and/or other destructive/corruptive bodies.

 

Data Quality

The Green Cruachan is committed to providing a high standard of quality in the information it provides on this website and every effort has been made to ensure that this information is accurate and up to date. If you think that there are any inaccuracies or out of date information on this website please contact us by e-mail at info@thegreencruachanstoer.com

 

Copyright

The materials featured on this website, including without limitation any text, logo, icons, photographs and other artwork is copyright protected material of The Green Cruachan Bed & Breakfast unless otherwise indicated. Commercial use of this copyright protected material may only be made with our express written approval.

Requests to use any copyright material of The Green Cruachan should be addressed to info@thegreencruachanstoer.com

 

Privacy Policy

Any data collected during the course of this booking will be stored on our computers. With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.

 

Legal Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Scotland.


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